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Frequently asked questions

Categories

  • FAQ
  • Complaint Book
  • Environmental Policy
  • Contacts and Address
  • Promotions and Special Services
  • Rooms
  • About us
  • Privacy Policy
  • Payments and Conditions
Breakfast
  • What are the Breakfast hours?
    Breakfast begins at 7.30am and finishes at 10.30am.Few readers
Check-out
  • What time is Check-out?
    Check-out is until 11am. Late Check-out is subject to availability and extra costs associated.Few readers
Period of silence
  • Does the Hotel have a period of silence?
    Yes, between 10pm and 8am.Few readers
Visits
  • Can I receive visits in my accommodation?
    Yes, as long as it does not disturb other guests and you inform the Front Desk team.Few readers
Wi-Fi Internet
  • Do you have free Wi-Fi?
    We have free Wi-Fi throughout the Hotel.Few readers
Smoking
  • Is it possible to smoke in the Hotel?
    Smoking is not allowed in all Hotel areas (balconies included).Few readers
Check-in
  • What time is Check-in?
    Check-in is from 3pm on. Early Check-in is subject to availability and has extra costs associated.Some readers
  • Do I need a personal ID to Check-in?
    Yes, a document is required from all guests (children included).Few readers
Reservation/Booking
  • May I cancel my reservation?
    If you wish to cancel your reservation please send us an email. Our cancellation policy will apply and you will be refunded in accordance with it. Reservation and refund processing costs may be deducted.Popular
  • How do I book a room?
    Simple and straight forward. Choose your Check in and Check out dates in our website, select the number of guests and then follow the “Book Now” button. Complete the booking form and you will be directed to a secure payment gateway. Your card will be charged by our card provider and you will receive an email with your booking confirmation. To start the booking process please enter this link: https://www.hotelgaivota.com/en/booking/Some readers
  • What is included in the rate?
    The rate includes taxes and legal VAT. Accommodation, cleaning and buffet breakfast.Few readers
  • Do I need a credit card to make a reservation?
    You will need to pay for your entire stay at the time of booking. We accept Visa, MasterCard, American Express. All amounts are charged in EUR€ (Euros).Few readers
Luggage
  • May I store the luggage on my arrival and departure?
    Yes. The Hotel has a free luggage storage service.Few readers
Room capacity
  • What is the maximum capacity of your accommodation?
    It depends on the type of accommodation chosen. For more information, please consult the different accommodation types on our website.Some readers
Parking
  • Where do I park my car?
    The Hotel does not have a private park. However, we have a partnership with the underground park right in front of the Hotel (associated costs and subject to availability). You can also park on the surface (associated costs).Some readers
Length of a stay
  • What is the maximum length of a stay?
    As long as you want. However, we can offer special rates for longer stays.Few readers
  • Are pets allowed?
    Pets are not allowed in the Hotel.Few readers

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